Hellenic Kitchen LLC (“Hellenic Kitchen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a form, communicate with us, subscribe to marketing, or use an online ordering service linked from our website (collectively, the “Services”).
This Privacy Policy applies to information handled by Hellenic Kitchen. Third-party platforms, including Square, may collect and process information under their own privacy policies.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Information You Provide
- Contact information, such as your name, email address, telephone number, and delivery or event address;
- Order and transaction information, such as items ordered, restaurant location, pickup or delivery details, order history, special instructions, discounts, and transaction status;
- Catering and event information, such as event date, guest count, venue, budget, menu preferences, and other details included in an inquiry;
- Marketing preferences, including email or SMS subscription status and records of consent or opt-out requests;
- Communications, including questions, feedback, complaints, reviews, and other messages you send us; and
- Any other information you choose to provide.
Payment-card information entered through Square or another third-party checkout is processed by that provider and its payment partners. Hellenic Kitchen generally does not receive or store your full payment-card number.
Information Collected Automatically
When you use our Website, we and our service providers may automatically collect information such as:
- IP address;
- Browser and device type;
- Operating system;
- Pages viewed and links selected;
- Date, time, and duration of visits;
- Referring website or advertising source;
- Approximate location derived from IP address; and
- Cookie identifiers and similar online activity information.
We may use tools such as Google Analytics and the Meta Pixel to understand Website usage, measure marketing performance, and improve our advertising. These providers may receive device, browser, cookie, and activity information as described in their own privacy policies.
Information From Other Sources
We may receive information from Square, delivery providers, marketing platforms, analytics and advertising providers, social-media platforms, catering partners, and other vendors when you interact with Hellenic Kitchen through their services.
2. How We Use Information
We may use personal information to:
- Process, prepare, fulfill, deliver, and support orders;
- Respond to questions, complaints, catering requests, and other inquiries;
- Confirm transactions and send service-related communications;
- Provide promotions, newsletters, and text-message marketing when permitted;
- Personalize content and measure the effectiveness of our Website and advertising;
- Maintain and improve our menu, Website, customer service, and business operations;
- Detect, prevent, and investigate fraud, misuse, security incidents, and other harmful activity;
- Maintain records, enforce our agreements, and protect our legal rights; and
- Comply with applicable laws, regulations, legal processes, and tax or accounting requirements.
3. Cookies and Similar Technologies
We and our providers may use cookies, pixels, tags, and similar technologies to operate the Website, remember preferences, understand traffic, measure advertising, and improve the user experience.
You can manage cookies through your browser settings and, where available, through our cookie-preference tool. Blocking certain cookies may affect Website features. Browser privacy controls do not necessarily prevent data collection on third-party ordering pages.
Google and Meta provide their own tools and settings for managing advertising and analytics preferences. You may also use industry opt-out tools, but your choices may be specific to a browser or device.
4. How We Disclose Information
We may disclose personal information to:
- Ordering and payment providers, including Square, to process and support transactions;
- Delivery and catering partners to fulfill orders and service requests;
- Technology vendors that provide Website hosting, forms, data storage, security, customer support, and related services;
- Marketing, analytics, and advertising providers, including Google and Meta, to measure Website use and marketing performance and to deliver or evaluate advertising;
- Professional advisers, such as attorneys, accountants, insurers, and auditors;
- Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, users, or the public; and
- Parties to a business transaction, such as a merger, financing, acquisition, restructuring, or sale of all or part of our business.
We do not sell personal information for money. Some analytics or advertising activities involving cookies and pixels may be considered a “sale,” “sharing,” or targeted advertising under certain U.S. state privacy laws. Where legally required, we will provide applicable notices and choices.
5. Email and SMS Marketing Choices
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the message. You may opt out of promotional text messages by replying STOP. You may also contact [email protected].
Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary, and message and data rates may apply. We may retain limited information needed to honor an opt-out request. Even if you opt out of marketing, we may send non-promotional communications about an order or an ongoing customer-service matter.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, marketing preferences, recordkeeping, fraud prevention, dispute resolution, and compliance with legal, tax, and accounting obligations. Retention periods vary depending on the type of information and the reason it was collected.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure. You should use caution when sending information online.
8. Your Privacy Choices and Requests
You may ask us to access, correct, or delete personal information we maintain about you. You may also ask questions about our privacy practices or withdraw marketing consent.
To submit a request, email [email protected] with the subject line “Privacy Request.” Please describe your request and provide enough information for us to reasonably verify your identity. We may deny or limit a request where permitted by law, including when information must be retained for legal, security, transactional, or recordkeeping purposes.
Depending on where you live, you may have additional privacy rights under applicable law. We will process eligible requests in accordance with the laws that apply.
9. Children’s Privacy
Our Website and Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact [email protected] so we can review and, where appropriate, delete it.
10. Third-Party Websites and Services
Our Website may link to Square, delivery services, social-media platforms, or other third-party websites. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review those policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on the Website and revise the effective date. If required by law, we will provide additional notice or request consent for material changes.
12. Contact Us
For questions or requests concerning this Privacy Policy, contact:
Hellenic Kitchen LLC
120 E Main St, Lexington, KY 40507
Email: [email protected]